SquareTrade Reviews
(Rated by 1745 users)
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Payment Methods
- Credit/Debit Cards
- Apple Pay
- Google Pay
- Square
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.5
Base on 6 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.3
- Return Policy4.7
- Shipping & Delivery4.5
- Customer Service4.5
- Price & Quality4.0
Recent Customer Reviews (6)
Anthony Kent
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Lily Houghton
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Hollie Wade
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Yen Barnes
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Shane Stanford
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Hendrieka Gerritse
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SquareTrade Pricing
Phone Protection Single phone plan
$8.99/month
Phone Protection
$149 deductible per claim
Payment Methods
Accepted Payment Options:
Prices for items on Squaretrade.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Apple Pay
Google Pay
Square
Payment Process
- Payments can be made online during the checkout process.
- For SquareTrade credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
SquareTrade Pros & Cons
Pros
1
Initial Appeal: Some customers initially found the idea of SquareTrade's protection plans appealing.
2
Easy Purchase: The process of purchasing a protection plan was often described as easy.
3
Customer Service: A few customers reported positive experiences with customer service, mentioning helpful representatives.
4
Fast Repairs or Replacements: Quick and easy repair or replacement services to get customers back up and running without hassle.
5
Accident Coverage: Plans cover drops, spills, and life's accidents for portable electronics and household appliances.
6
Free 2-Way Shipping: Shipping to and from the repair center is free, ensuring no additional costs for customers.
7
Mechanical & Electrical Failures: Covers mechanical and electrical failures, as well as product breakdowns after the manufacturer's warranty expires.
8
No Hidden Fees: 100% parts and labor coverage for all approved claims with no hidden fees, although some plans may include an excess fee.
9
Easy Online Claims: Customers can file claims online anytime, anywhere, with most claims approved instantly.
10
Additional Benefits: Selected refrigerator and freezer plans cover up to £300 of spoiled food, and washer and dryer plans cover up to £50 for missed laundry. Selected plans also include 50% reimbursement for covered preventative maintenance parts and cosmetic parts replacement. Premium tech support is available for smart appliances and Wi-Fi-enabled devices.
11
Omni-Channel Support: Support is available through various channels including online, mobile app, phone, and messaging services like chat, SMS, WhatsApp, or email.
12
No Lemon Guarantee: If a product requires three service repairs for the same problem within a 12-month period, it will be replaced or reimbursed.
13
Power Surge Protection: Products are protected from operational failure resulting from a power surge while properly connected to a surge protector.
14
Transfer and Cancellation: The protection plan can be transferred at no charge, and customers can cancel the plan for any reason with a full refund within 30 days of purchase.
CONS
1
Poor Reliability: Many customers reported issues with reliability, including failure to honor warranties and poor service.
2
Deception: Some customers felt deceived by the company's policies and lack of transparency about what is covered.
3
High Price: The price level of SquareTrade's services was often criticized as high.
4
Customer Service Issues: Most customers experienced significant problems with customer service, including long wait times and unhelpful representatives.
5
Delayed or Unfulfilled Claims: There were numerous reports of claims being delayed or not fulfilled, leading to frustration and dissatisfaction.
SquareTrade Features and Benefits
Features
Fast Repairs or Replacements
Quick and easy repair or replacement services to get customers back up and running without hassle.
Accident Coverage
Plans cover drops, spills, and life's accidents for portable electronics and household appliances.
Free 2-Way Shipping
Shipping to and from the repair center is free, ensuring no additional costs for customers.
Mechanical & Electrical Failures
Covers mechanical and electrical failures, as well as product breakdowns after the manufacturer's warranty expires.
No Hidden Fees
100% parts and labor coverage for all approved claims with no hidden fees, although some plans may include an excess fee.
Easy Online Claims
Customers can file claims online anytime, anywhere, with most claims approved instantly.
Additional Benefits
Selected refrigerator and freezer plans cover up to £300 of spoiled food, washer and dryer plans cover up to £50 for missed laundry, selected plans include 50% reimbursement for covered preventative maintenance parts and cosmetic parts replacement, premium tech support available for smart appliances and Wi-Fi-enabled devices.
Omni-Channel Support
Support is available through various channels including online, mobile app, phone, and messaging services like chat, SMS, WhatsApp, or email.
No Lemon Guarantee
If a product requires three service repairs for the same problem within a 12-month period, it will be replaced or reimbursed.
Power Surge Protection
Products are protected from operational failure resulting from a power surge while properly connected to a surge protector.
Transfer and Cancellation
The protection plan can be transferred at no charge, and customers can cancel the plan for any reason with a full refund within 30 days of purchase.